Feishu Knowledge Q&A-AI Knowledge Base Tools Launched by Feishu Intelligent Office | AI Tool Set

What is Feishu Knowledge Q&A

Feishu Knowledge Q&A is an AI knowledge base tool launched by Feishu Intelligent Office Platform, which helps enterprises quickly obtain information and improve knowledge sharing efficiency. Based on powerful AI technology, it supports real-time network search and multi-format file analysis. It can connect to local documents, Feishu Cloud documents, enterprise business systems and other data sources to quickly generate concise and structured answers. The core functions include intelligent Q&A, standard Q&A library management, term tuning, etc., which can precipitate answers for high-frequency questions of the enterprise and improve answer consistency and efficiency. Feishu Knowledge Q&A supports pictures and table display.

The main functions of Feishu Knowledge Q&A

• Multi-model support: Feishu Knowledge Q&A supports a variety of models, including DeepSeek R1 (full blood version) and Byte’s own bean bag model. Users can choose different models according to their needs to get answers.
• Deep thinking mode: The “deep thinking” mode is enabled by default. The model will first understand the problem and search for data to generate the reasoning process and the final answer. Users can directly jump to the relevant document by clicking on the reference material or quoting serial number at the end of the article.
• Real-time Internet search: Combined with real-time networking functions, obtain the latest information and generate answers to ensure the timeliness of knowledge.
• Multi-data source connection: Supports connecting local files (such as Excel, PDF, Word, etc.), Feishu Cloud documents, enterprise business systems, and databases, etc., and integrate multi-source knowledge.
• Multimodal answer: Supports various forms of displaying answers, such as text, pictures, tables, etc., and complex information is more intuitive and easy to understand. The system automatically selects the best answer method based on the type and content of the question to improve the user experience.
• Group Q&A Robot: In Feishu Group, users can initiate questions through @robots to quickly obtain answers and promote knowledge sharing and discussion within the group.

• Automatically synchronize Feishu materials: After logging in to Feishu account, Feishu Knowledge Q&A will automatically synchronize all the users’ files, documents, knowledge bases and other materials in Feishu without manual import, which lowers the threshold for use.

• Intelligent data management: Newly uploaded or newly created documents will be automatically stored in the “Knowledge Q&A” folder for user management and search.

How to use Feishu Knowledge Q&A

• Visit Feishu Knowledge Q&A: Visit Feishu Knowledge Q&AOfficial website。
• Enable permissions and add skills: Make sure that the permissions of Feishu Intelligent Partner Aily have been enabled, and click the link to add knowledge Q&A skills.
• Create a knowledge base
  • Enter the Feishu Intelligent Partner Creation Platform, select the “Knowledge Q&A” mode, and create a new knowledge base.
  • You can choose to import local files (such as Excel, PDF, Word, etc.), Feishu Cloud Documents, or connect to internal enterprise databases as data sources for the knowledge base.
• Configure Q&A mode: In the knowledge Q&A node, select the Q&A mode:
  • Use all data: Automatically deduce data and knowledge based on the input content to answer.
  • Use specified data: Circle specific knowledge or categories to improve the effectiveness of question and answers.
  • Use the specified scenario: Configure complex query scenarios, enter simple content to conduct rich queries.
• Add standard Q&A
  • In the “Standard Q&A Library”, add high-frequency questions and their standard answers to improve the speed of Q&A and answer consistency.
  • You can set up pre-intercept of the question and directly output the matching standard answers.
• Debugging and Optimization
  • In the knowledge Q&A debugging preview, view the retrieved standard Q&A data and adjust the matching threshold and number of recalls.
  • The knowledge base content is optimized in segments as needed to improve the recall effect.
• Publish an application: After completing the configuration, click the “Publish” button to publish the knowledge Q&A application to the online environment.

Application scenarios of Feishu Knowledge Q&A

• Enterprise knowledge management: Feishu Knowledge Q&A can help enterprises efficiently manage internal knowledge, and quickly retrieve and summarize knowledge by connecting local files, Feishu Cloud documents, enterprise business systems and databases and other data sources.
• Smart customer service: Feishu Knowledge Q&A can be published as an intelligent customer service application to Feishu robot, service desk or enterprise self-built customer service system to provide efficient and accurate answers to corporate employees and customers. It supports the import of multiple data sources, which can quickly learn knowledge inside and outside the enterprise and ensure the professionalism and accuracy of the answers.
• Teamwork: In the Feishu group, users can initiate questions through @robots, and the robot will answer them based on the content of the knowledge base.
• Data Insights and Analysis: Feishu Knowledge Q&A supports connecting to a variety of data sources, including Feishu Forms, MySQL, etc., and can quickly generate data analysis and graph presentation through dialogue. Users can obtain data insights through Q&A, generate exclusive data viewing versions to meet personalized needs.
• Business Process Management: Combined with the process management capabilities of Feishu Intelligent Partners, knowledge Q&A can be used to follow up and remind business processes.
• Smart office assistant: Feishu Knowledge Q&A can be used as an intelligent office assistant to help corporate employees quickly obtain information, update data or obtain business insights.

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